Avid Reviews

Not only do their products (Pro Tools in this case) barely work and live up to modern standards, their customer support is the literal worst.

Avid seriously has the absolute WORST customer support of any company I've ever dealt with in my entire life. It is actually so difficult, that I'm getting rid of all avid software forever. You can't talk to anyone on the phone unless you enter your "system ID". I have a system ID, but the robot on the phone doesn't recognize it when I enter it and won't let me talk to anyone. The online chat isn't available 1/2 the time either. It's truly unreal. I am now stuck, can't use the software, and can't get help. The help I need is can't be addressed by the "community" option either. I need to talk to someone. It's a total waste of money...

The worst website and worst customer service ever. Any interaction with the company is a nightmare. And there is no customer service. A robot will reply to the chat, fails to provide information, looks for someone, and then says "no agent available." Disappointed each and every time.

I will never use Avid products again.

I'm about to miss a deadline because Avid Link decided to crash at 10pm after working fine for 4 hours, causing me to be unable to use ProTools to finish my project for work in time. And their website wont let me login either, even though I'm entering the right credentials, so I can't ask for support. This is not the first time this has happened, but last time it magically started working again. Even though I pay them $20 a month for Sibelius, they refused to provide support last time because I was using ProTools First, but the problem is with Avid Link not ProTools. These greedy companies want you to pay 700 a year and not even own the software, and then you are screwed if you depend on the software for work and there is a failure on their end.

Insanely greedy and backwards and not to metion outdated. Grow up and get Ableton. By far the worst support that any company has ever had. Not even close.

Worst company ever. Spent hundreds on their product and I'm having tech issues and there's no way to even contact them to resolve it. Absolutely shocking

dog s.hit absolute c.rap

Although Sibelius is a great music-writing app, Avid does not update or support it passably. The product's updater sends you into long, perpetual cycles of not updating. Customer support (via email) only gives you more time-consuming options which DO NOT WORK. Huge disappointment!

I'm a 15 year client and I can voucher that AVID has horrible customer service. No one answers, confusing contact on the site, only a certain number of characters for submitting a case. For the price of the software (not to mention hardware), it's just inexcusable. Shame. Shame. Shame.

Impossible to contact tech support/customer service so can’t find any way to register my Sibelius 6 onto my new computer. Terrible. Do not buy from Avid

I bought a S1 + Dock which is over 3000 dollars in Europe. The software caused Logic Pro to crash, so I needed support to get it to work..
I never received the service number I needed to get trough to phone support, which should have been sent automatically. I finally generated the necessary number myself and spent 18 minutes with a guy, who just had to start the case. I never got a callback from support and received an email from support 1,5 month after I wrote to them.
I returned the brand new products and will never be dealing with Avid again.
Expensive products and terrible customer service is not something I can support..